FAQ

Snogo Bumpstraw Basics

  • Q: Do you have any carbon fiber straws A: Yes. The GOGO is a fully carbon fiber bumpstraw. We also have The Chic that has an elegant carbon fiber wrap.

  • Q: What’s a Snogo Straw? A: Our signature Snogo is a spring-loaded “bumpstraw.” Use it to scoop up powder (cacao, herbs, supplements)—classic bump style. Built-in scoop action. It’s symmetry in motion.

  • Q: How to Use Your SNOGO OG A: How to Use Your SNOGO OG (Includes video demonstration).

  • Q: What is the diameter of the inner and outer tube? A: It depends on your Snogo, but here’s the general breakdown:

    • Inner Straw: Graduated scoop design with 3 levels, ranging from 4.8mm to 6.9mm | 0.19” to 0.27”.

    • Outer Straw: Typically ranges from 8.1mm to 9.7mm | 0.32” to 0.38”.

    • Each model has its own specs, so check the individual product description for exact measurements.

  • Q: What is the size of the scoop? A: Snogo bumpstraws are made for precision dosing. The scoop size depends on your Snogo model, but here’s the general breakdown, because size matters when you’re dosing with precision:

    • Straw Model /// Scoop Size (metric) /// Scoop Size (US)

    • SNOGO – 12 mm – 0.47″

    • SNOGO MOJO – 18 mm – 0.71″

    • INCOGNITO – 12 mm – 0.47″

    • SMG – 6 / 9 / 12 mm (adjustable) – 0.24″ / 0.35″ / 0.47″

    • SMG MOJO – 6 / 12 / 18 mm (adjustable) – 0.24″ / 0.47″ / 0.71″

    • DIAMOND – 18 mm – 0.71″

    • GOGO – 18 mm – 0.71″

    • Note: SMG and SMG MOJO feature a 3-notch dial so you can control the dose size—small, medium, or grande.

  • Q: What is the dosing by straw model? A: Each Snogo straw delivers a different dose based on scoop size—here’s the cacao weight by model:

    • Straw Model /// Scoop Size (mm) /// Approx. Cacao Weight (g)

    • SNOGO – 12 mm – 0.033 g

    • SNOGO MOJO – 18 mm – 0.041 g

    • INCOGNITO – 12 mm – 0.033 g

    • SMG – S – 8 mm – 0.027 g

    • SMG – M – 10 mm – 0.030 g

    • SMG – G – 12 mm – 0.033 g

    • SMG MOJO – S – 8 mm – 0.027 g

    • SMG MOJO – M – 12 mm – 0.033 g

    • SMG MOJO – G – 18 mm – 0.041 g

    • DIAMOND – 18 mm – 0.041 g

    • Note: Actual weight may vary slightly depending the powder type (cacao, herbs, supplements) and texture being used. Get a precision dose, every time.

  • Q: What colors and finishes are available? A: Snogo comes in ultra-sleek finishes: classic Silver, edgy Nitride, luxe Gold, bold Burgundy, and blush-chic Rose Gold, our Snogo custom finish. Each one turns heads. Colors may vary by bumpstraw.

  • Q: Does Snogo offer different bumpstraw models? A: Our straws come in different models, finishes, and engraving options. Choose from:

    • Models: SNOGO, INCOGNITO, MOJO, DIAMOND, GOGO, SMG, SMG MOJO

    • Finishes: Silver, Gold, Nitride, Burgundy, Rose Gold (model-dependent)

    • Engraving: Available on most models—up to 14 characters

    • We also offer accessories, wallets, and carry options to build your own kit.

  • Q: What’s the difference between the SNOGO and the INCOGNITO? A: They are the same precision engineered bumpstraw. The SNOGO 3.5” height. and the INCOGNITO is 2.4” in height. The scoop is the same size

  • Q: The SNOGO MOJO A: The SNOGO MOJO (Includes video demonstration).

  • Q: How do I choose between models (e.g., SNOGO, INCOGNITO, MOJO, DIAMOND, SMG, SMG MOJO)? A: Here’s a quick vibe check:

    • SNOGO – Our OG classic. The One and Only. Balanced, discreet, and smooth to use.

    • INCOGNITO – 2/3rd the size of the OG, full stealth. Fits anywhere, super discreet.

    • MOJO – Like the SNOGO but with extra punch. Bigger scoop = bigger blast.

    • DIAMOND – Same scoop size as MOJO, but with a no-roll diamond shape and premium look.

    • SMG – Precision meets power. With a 3-notch dose-setting dial (S, M, G), this fully customizable straw was almost named Goldilocks—because it hits just right.

    • SMG MOJO – All the features of the SMG, plus MOJO scoop strength. Bigger draw, same custom control. Built for those who don’t play small.

    • GOGO – Crafted from ultra-light food safe ABS, our lightest with a glow-in-the-dark scoop and UV key light—built for travel, festivals, and all-night vibes.

    • Still not sure? Start with the SNOGO or MOJO and level up from there. This is a plastic straw that is carbon fiber wrapped

  • Q: What’s the Difference between an SMG and SMG MOJO A: What’s the Difference between an SMG and SMG MOJO (Includes video demonstration).

  • Q: How to Clean Your DIAMOND A: How to Clean Your DIAMOND (Includes video demonstration).

  • Q: What materials are used for Snogo bumpstraws? A: Most Snogos straws are built from 304 and 316 stainless steel—food-grade, durable, and made to last.

    • 316 interior: for high-end durability and clean dosing

    • 304 exterior: for strength, polish, and good looks

    • GOGO: non-metal, festival-safe polymer.

    • Built tough. Engineered smart. No plastic junk here.

  • Q: Does Snogo work through metal detectors/airports? A: Yep! Snogo straws are festival-tested and travel-friendly. No issues reported at shows, clubs, or airports. Please use your discretion as some night clubs/locations may confiscate. Want to skip metal altogether? Grab a GOGO—it’s 100% metal-free, featherlight, and built for stealth mode.

  • Q: Are Snogo bumpstraws eco-friendly? A: Yep! Snogo straws are reusable, made from durable metals or recyclable ABS, and designed to reduce waste. The GOGO is disposable but recyclable in facilities that accept ABS plastic.

  • Q: How to Fix Your SNOGO A: How to Fix Your SNOGO (Includes video demonstration).

Bumpstraw Usage & Care

  • Q: How to Use a Snogo Bumpstraw? A: Snogo BumpStraw usage is as sleek and simple as it looks. Here’s your no-fuss, no-mess guide to mastering the Snogo flow:

    • 1. Load it Up Hold your Snogo by the outer straw. With a little swagger, press the button-top inner straw all the way down—this extends the scoop. Dip into your powder (cacao, herbs, supplements), let it fill the chamber, then release the inner straw to lock it in. Clean and contained. Boom—scoop sealed, mess avoided, ready to ride.

    • 2. Bump It Bring the plunger end to your nose, tilt slightly, and inhale lightly through the top. One smooth draw is all it takes—powder delivered cleanly, precisely, effortlessly. It’s that easy.

    • 3. Repeat or Carry On Use again as needed. Cleaning between uses keeps your bumpstraw going strong. We offer a Powder Prowler, including a pick and brush, for cleaning.

  • Q: How to open and release a Snogo Bumpstraw? A: Unlock the full 3-in-1 magic—straw, scoop, and easy clean. Here’s how to open it up:

    1. Press down on the plunger.

    2. Align the groove, then twist the inner plunger 180° clockwise (half a turn).

    3. Let go of the plunger to release it.

    4. You’re ready to scoop, sniff, and shine.

    • Whether you’re loading up or cleaning out, that’s the move.

  • Q: How do I clean my Snogo bumpstraw? A: Cleaning your Snogo is quick, easy, and keeps things running smooth.

    1. Twist to open and separate all the pieces.

    2. Soak the scoop end in soda water or warm soapy water for a minute.

    3. Use the Powder Prowler (our handy cleaning tool) to clear out the barrel and any buildup.

    4. Wipe everything down with a vinegar-sprayed microfiber cloth.

    5. Let it dry fully before snapping it back together.

    • Fresh Snogo = smooth flow every time. Treat it right and it’ll never clog your vibe.

  • Q: How do I avoid clogging (“caking up”)?gift card A: Keep it fresh with regular cleaning. Here’s how:

    1. Twist it open and separate the parts

    2. Soak the scoop in warm soda water or soapy water

    3. Use a Powder Prowler to clear out the barrel

    4. Wipe it all down with a vinegar-sprayed microfiber cloth

    5. Let it dry completely before reassembling

    • A clean Snogo = a happy Snogo. Don’t let it cake, keep it slick.

  • Q: My straw won’t twist open—what do I do? A: Try gently pressing the plunger, aligning the groove, and twisting again. If it’s still stuck, give it a quick soak in warm water and try again. Still stuck? Hit us up and we’ll help out.

  • Q: My scoop isn’t sliding smoothly. Help. A: That’s a sign it needs a clean. Use the Powder Prowler, warm water, and a vinegar wipe. Dry it fully before reassembling. A clean Snogo = smooth performance.

  • Q: My Snogo bumpstraw spring fell out. What can I do? A: No stress—we’ve got your back. If your Snogo’s spring fell out, shoot us an email at help@snogostraws.com with your order number and a quick description (or photo if you’ve got it). We’ll send you a replacement spring and instructions to get you back in action fast.

  • Q: I lost part of my Snogo bumpstraw. Can I get a replacement? A: Totally. We’ve got replacement parts ready for SNOGO, INCOGNITO AND MOJO models. Just head to our Replacement Parts to find what you need—springs, screws, scoop ends, and more. Not sure what to order? Shoot us a message at help@snogostraws.com with your order number and a quick note or photo of what’s missing—we’ll help you get the right piece and get you back to bumpin’.

Bumpstraw Customization

  • Q: Can I get my Snogo Bump Straw Engraved? A: Oh yeah—you can totally make it yours and we love it! We offer custom engraving on the SNOGO, INCOGNITO, SNOGO MOJO, and DIAMOND straws. Here’s the lowdown:

    • Finishes Available SNOGO, INCOGNITO, SNOGO MOJO: Silver, Gold, Nitride, Burgundy, Rose Gold DIAMOND: Black Nitride, Gold

    • Straw Sizes SNOGO & MOJO – 3.5″ length INCOGNITO – 2.4″ length DIAMOND – 3.5″ length

    • Custom Engraving Limits SNOGO / MOJO / DIAMOND: Up to 14 characters INCOGNITO: Up to 11 characters Any standard letter or symbol you can type.

    • Font Choices Brandon Grotesque, Krungthep, Lucida Calligraphy, Luminari, Myriad Pro, Palace Script.

    • Just a heads up—engraving adds up to 3 extra days to your delivery time. Each one is engraved by hand. But hey, it’s worth the wait when your Snogo shows up lookin’ like it was made just for you—because it was. If your order contains more items than the Engraved Straw, they will ship standard and the Engraved Straw will ship separately when engraving is completed.

  • Q: Can I get a Snogo Straw without the Snogo logo? A: Not at this time. All official Snogo products come stamped with our signature Snogo logo—it’s how you know it’s the real deal. That said, we’re always testing new styles and finishes, so keep an eye out! If stealth is your priority, check out the INCOGNITO, our most low-profile straw yet. That said, we launched a limited run Founders Series, The CHIC, that did not have a logo on it and it is fully sold out.

  • Q: How many characters can I engrave on my straw? A: Depends on the model, but here’s the breakdown:

    • SNOGO, SNOGO MOJO, DIAMOND – Up to 14 characters

    • INCOGNITO – Up to 11 characters

    • That’s letters, numbers, symbols—anything you can type from a keyboard. Short, sweet, and straight-up yours.

  • Q: What fonts are available for Engaging? A: Oh, you’ve got taste. When you go custom, you can choose from these vibey fonts:

    • Brandon Grotesque – clean, modern, bold.

    • Lucida Calligraphy – classy with a curve.

    • Luminari – medieval fantasy vibes.

    • Krungthep – futuristic with edge.

    • Myriad Pro – crisp, simple, timeless.

    • Each font hits different—so pick the one that matches your mood, your style, or your alter ego.

  • Q: Can Snogo engrave my logo or custom artwork? A: Yes. We can engrave logos, names and custom artwork, provided you own the artwork or have permission from the owner to use it.

  • Q: Can you engrave trademarked or copyrighted logos? A: Iif you are the rights owner or have authorization from the trademark or copyright owner, Yes. By submitting artwork, you confirm that you have the legal right to reproduce it on the products you are ordering. Snogo may request proof of authorization when necessary.

  • Q: What if I modify or find a logo online? A: Changing a logo or finding artwork online does not necessarily make it free to use. If the design belongs to another company, organization or creator, you are responsible for obtaining permission before submitting it. Snogo reserves the right to decline artwork that may infringe third-party intellectual-property rights.

The HOLY GRAIL

  • Q: What is the HOLY GRAIL? A: The HOLY GRAIL is the ultimate evolution of Snogo engineering — a self-loading, one-handed dosing straw with an integrated storage chamber. It’s designed for effortless, precise use anywhere, anytime. Twist. Press. Dose. Done. It’s the 1st One-hand Bumpstraw.

  • Q: How do I use the Holy Grail? A:

    1. If in locked position, twist the Inner Straw right to unlock.

    2. Press the Inner Straw once to fill the Inner Straw and release. No shaking needed. It’s that smooth.

    3. Inhale your desired amount from the Top of the inner straw.

    • It’s that smooth. You can load and dose with one hand. That’s power and precision in your palm.

  • Q: How do I fill the Holy Grail? A:

    1. Ensure the inner straw is inserted and locked — twist left to lock.

    2. Twist open the magnetic top cover to reveal the Filling Port.

    3. Insert the included Funnel and pour in your cacao or blend of choice.

    4. Once filled, remove the funnel and twist the top cover closed.

    • Your stash is now safe, secure, and ready for action.

  • Q: How much cacao does the Holy Grail Hold? A:

    • Scoop Volume: 0.34 ml (≈ 0.01–0.024 g cacao per dose)

    • Storage Capacity: 5.4 ml (≈ 1.62–3.8 g cacao total)

    • Perfect for multiple sessions before you need to refill.

  • Q: What comes with the Holy Grail A: Each Holy Grail includes:

    • Holy Grail Straw (stainless steel, magnetic top)

    • Mini Funnel for clean filling

    • Snogo Cleaning Brush

    • Travel Vial

    • Everything you need to load, dose, and keep it pristine.

  • Q: How do I clean the Holy Grail? A:

    • Cleaning Preparation What is needed: A medium sized bowl. Isopropyl alcohol. Snogo Cleaning Brush; Snogo Cleaning Pick; and Your HOLY GRAIL.

    • How to Clean - Chamber Interior

      1. Put bowl on flat surface and work over the bowl.

      2. Remove the Inner Straw and and rotate the Magnetic Crown so the Fill Port and Chamber Port are open. Shake out any remaining cacao (and set this aside).

      3. Insert the Snogo Cleaning Brush into the Fill Port, brushing up and down. Do the same in the Chamber Port. Shake out any remainng cacao (and set this aside).

      4. Pour in the isopropyl alcohol. Close the Magnetic Crown and with your finger covering the Chamber Port, shake.

      5. Remove the Rubber Drain Plug from the bottom and let the alcohol drain into the bowl.

      6. Put the Rubber Drain Plug back in the bottom hole.

    • Do this three (3) times. Let your HOLY GRAIL fully dry out before use. With isopropyl alcohol, it air drys quickly. When dry, close the Magnetic Crown, reinsert your Inner Straw, and your HOLY Grail is ready for action.

    • Chamber Exterior: Wipe the exterior with a soft cloth. Never submerge your HOLY GRAIL in water.

    • Inner Straw: For your Inner Straw, use your Snogo brush and pick to clean, and wipe with a soft cloth.

  • Q: Is shaking required? A: Nope. The HOLY GRAIL uses a press-to-fill system. No shake. No spill. No waste.

  • Q: What material is the Holy Grail made from? A: Light-weight Aluminium with PVD coating.

  • Q: Can I get the Holy Grail Engraved? A: Yes. Make it yours (or make it unforgettable). Choose custom engraving for initials, icons, or short text. Get the Custom Engraved Holy Grail.

  • Q: How is the Holy Grail different from other Snogo Bumpstraws? A: Think of it as the Snogo 2.0 = chamber storage + precision dosing in one sleek form. Faster, cleaner, smarter. The Holy Grail was built for the ones who finish the quest.

  • Q: What’s the best way to store the Holy Grail? A: Keep it upright or in its carry case. The magnetic top cover keeps your stash secure, but storing vertically ensures nothing settles near the dosing chamber.

Contact & Support

  • Q: How can I get in touch? A: Got questions, critiques, or epiphanies? Hit us up at help@snogostraws.com or call/text (970) 486‑3116. We’re all ears—and straws.

  • Q: How does Snogo communicate with customers? A: We keep it clear, real, and right to your inbox. Here’s how we stay in touch:

    • Order Updates: You’ll get emails confirming your order, when it ships, and with tracking info.

    • Customer Support: Need help? Reach us anytime at help@snogostraws.com or text/call (970) 486‑3116.

    • Product Drops & Promos: Subscribe to our emails or texts to be first in line for new drops, sales, and exclusive offers.

    • SMS: Opt in at checkout or on our site to get texts for order updates, promos, and exclusive drops—straight to your phone, no fluff.

    • Social Media: Follow us on Instagram and TikTok for behind-the-scenes, product tips, and community vibes.

    • We’re here for questions, feedback, and good times. No bots. Just real people who love Snogo as much as you do.

  • Q: How do I find Snogo on social media? A: Just search @SnogoStraws and you’ll find us doing our thing across the platforms:

    • Instagram: @EventDao – product drops, behind-the-scenes, and community vibes

    • TikTok: @SnogoStraws – how-to’s, tips, and wild Snogo moments

    • Facebook: SnogoStraws – news, promos, and updates

    • YouTube: SnogoStraws – demos, tutorials, and feature breakdowns

    • Follow, tag, and vibe with us—we love seeing Snogos in the wild.

  • Q: Didn’t find your answer? A: We’ve got you covered. Shoot us a message or let’s chat—we are here to help every day. We are here for you.

Accessories

  • Q: What’s the difference between the thin and thick necklace? A: Both our necklaces are 15″ of pure swagger, made from durable stainless steel that won’t flake on you. The difference? Thickness and weight.

    • The Thin Necklace is 3mm wide and weighs 25g—sleek, subtle, and perfect if you’re going for that clean look.

    • The Thick Necklace bumps it up to 3.5mm and 35g—heavier, bolder, and built to make a statement.

    • Same shine, same strength. Just depends on how loud you want to flex.

  • Q: Do necklaces come with a Snogo bumpstraw? A: Nope—they’re sold separately! Every Snogo bumpstraw is its own badass little beast, and our necklaces are the stylish sidekicks. You can mix, match, and build your own perfect setup. Want a Snogo on a chain? Just add both to your cart and get ready to level up your carry.

  • Q: What accessories does Snogo offer? A: We offer a full lineup of accessories to upgrade your setup, keep your gear clean, and carry your Snogo in style:

    • Wearables & Carry

    • – Necklaces – Thin and thick stainless steel styles in multiple finishes

    • – EDC Wallets – Belt clip or purse-style wallets for bumpstraw + essentials

    • – Ring Slings – Clip-and-carry straps for easy access

    • – Keychains – Stylish clips and clasps to carry your Snogo anywhere

    • – Hats – Signature Snogo caps to top it off in style

    • Storage & Dosing

    • – Vials – Discreet, secure powder storage

    • – Stacks – Stackable storage capsules for travel or day-to-night swaps

    • Cleaning & Maintenance

    • – Powder Prowler – Cleaning pick and brush kit

    • – Replacement Parts – Screws, springs, scoop ends, and more to keep your Snogo running smooth

    • Gifting

    • – Luxury Gift Wrapping – For the extra-special touch

    • – Digital Gift Cards – Let them choose their Snogo weapon of choice

    • Whether you’re storing, styling, gifting, or cleaning—we’ve got the accessories to make your Snogo setup fully loaded.

Affiliate Program

  • Q: Is there an online dashboard or online account for Affiliates? A: Yep! You’ll get access to a personal affiliate dashboard where you can track clicks, sales, commissions, and grab your custom links anytime. Easy and always available. Login here: https://af.uppromote.com/snogostraws/

  • Q: Can I get Snogo business cards? A: Hell yeah. We offer custom affiliate business cards so you can rep Snogo in the wild. Just fill out the quick request form here: snogostraws.com/request-business-cards and we’ll get you set up, no charge.

  • Q: Can I get a Snogo digital business card? A: You bet. We can create a custom affiliate digital business card with your name, affiliate link, and QR code—perfect for texting, posting, or flashing at events. Just let us know you want one when you fill out the business card request form, and we’ll send it your way.

  • Q: Can I get a QR code with my affiliate link? A: Absolutely. We’ll generate a custom QR code tied to your unique affiliate link so you can share it on cards, flyers, gear—wherever. Just ask for digital business cards and we’ll hook it up.

  • Q: How are my commissions paid? A: We pay via your selected method (usually PayPal or bank transfer). Prefer store credit? Just let us know—we’ll convert your commission into a Snogo discount you can use at checkout.

  • Q: When can I expect my commission payout? A: You must provide complete and valid payment information through the affiliate dashboard before receiving a payout. Approved, unpaid commissions must total at least $50 before a payout may be requested or processed. Reaching the minimum threshold does not automatically cause an immediate payment. Eligible commissions are reviewed and processed according to Snogo’s then-current payout procedures. Payment timing may vary based on:

    • Order review and verification.

    • Returns, chargebacks, and fraud screening.

    • Payment-provider processing.

    • Account or identity verification.

    • Tax-document requirements.

    • Administrative processing.

    • Technical issues.

    • Other reasonable business considerations.

    • Snogo does not guarantee payment by a particular date unless Snogo has expressly agreed to that date in writing. You are responsible for keeping your payment information accurate and current. If you do not provide valid payment information within one year after a commission is approved, the commission may expire or be handled as required by applicable law. Payment-provider fees, currency-conversion charges, rejected-payment fees, and similar costs may be deducted from your payout when permitted by law.

  • Q: How do I redeem my commission as store credit? A: Easy—just shoot us a message at affiliate@snogostraws.com letting us know you’d like to convert your affiliate commission into Snogo store credit. We’ll generate a custom discount code equal to your earned amount, and you can use it at checkout like cash. No minimum payout threshold. No waiting. Just more Snogo, faster.

Backstage Samples

  • Q: What is a Snogo Backstage Sample? A: A Backstage Sample is a genuine Snogo product that meets our CORE performance standard but did not achieve our full cosmetic finish standard. These pieces may have minor visual variations that kept them from being sold at full retail.

  • Q: Do Backstage Samples work the same as a regular Snogo Bumpstraw? A: Yes. Every Backstage Sample meets Snogo’s CORE performance standard and delivers the same functionality, premium materials, and performance you expect.

  • Q: What kinds of cosmetic variations might I see? A: Backstage Samples may include minor cosmetic characteristics such as light scratches, slight discoloration, finish variations, or small dimensional differences. These variations are cosmetic only and make each piece unique.

  • Q: Will my Backstage Sample look exactly like the photos? A: Not necessarily. Every Backstage Sample is one of a kind, so the cosmetic variations will differ from piece to piece. Note that standard product photos are used for the product displays.

  • Q: Are Backstage Sample quantities limited? A: Yes. Backstage Samples are only available while supplies last. Once a style sells out, it may not be available again.

  • Q: Can I return or exchange a Backstage Sample? A: No. All Backstage Sample purchases are final sale. Because each piece is unique and sold with disclosed cosmetic variations, returns and exchanges are not accepted.

Ordering & Shipping

  • Q: What Shipping Methods are offered? A: We ship worldwide from our production facility in Boulder, CO. You’ll see available options—we use UPS—at checkout based on your location. Domestic Orders over $250? Free shipping. International Order over $500? Free shipping (this does not include non-shipping fees such as duties and taxes). Need it fast? We’ve got you. Tracking? Always. Once it leaves our hands, you’ll get a link to follow your Snogo’s journey straight to your stash.

  • Q: When will my order ship? A: Most orders ship out within 1 business days, and you’ll get tracking as soon as it’s on the move. Delivery times depend on the shipping method you choose at checkout and where you’re located.

    • Domestic orders placed by 2pm MT (Mon–Fri) typically ship the same day.

    • Orders placed after 2pm MT weekedays, on weekends, or holidays ship the next business day.

    • International orders ship on weekdays within 1 business day or order.

    • Custom engraved straws take a little longer—add 3 extra days since each one is hand-done with care.

    • Once it’s out the door, your Snogo’s headed your way—fast, tracked, and ready to party.

  • Q: Do you ship internationally? A: We sure do! Snogo ships worldwide, because style and precision know no borders. Shipping rates and delivery times vary by location, and you’ll see options at checkout. We use Passport shipping which provides a streamlined process for international orders, including handling logistics, customer care and compliance.

  • Q: Which countries do you ship to? A: We currently ship to Australia, Canada, the UK, Germany, Portugal, Spain, Costa Rica, Colombia, and any country supported by Passport, our international shipping partner.

  • Q: Do you ship to P.O. boxes? A: Not at this time. Please use a physical street address for delivery. We’re unable to ship to P.O. boxes.

  • Q: What are the fees for shipping internationally? A: International shipping fees vary based on your country, order weight, and shipping method—you’ll see exact pricing at checkout. We use UPS shipping, which simplifies the process by including:

    • Shipping fees

    • Prepaid duties & taxes (no surprise fees at the door)

    • Full package tracking

    • Customs clearance support

    • It’s smooth, transparent, and built for a stress-free delivery—no hidden costs, no mystery charges. You’ll know exactly what you’re paying before you click “order.” For orders that are over $500 US dollars, Snogo will pay for the shipping fees. Customers are responsible for all other fees including, but not limited to, duties and taxes.

  • Q: Do you offer complimentary shipping? A: We sure do—free U.S. shipping on orders over $250 (Total after discounts less taxes and shipping). International? Yes, we provide complimentary shipping on International orders orders over $500. You’ll see the shipping rates at checkout, but we keep it fair.

  • Q: Is Express Shipping Offered? A: Yep—express shipping is available at checkout! Just choose the fastest option that pops up for your location. Need it ASAP? Select UPS Next Day Air or a similar rush method when you’re checking out, and we’ll get your Snogo moving fast. (Custom engraving still takes 5–7 extra days, even with express shipping.)

  • Q: What happens if my package says “delivered” but I didn’t get it? A: If your tracking shows delivered but your order is missing, here’s what to do:

    1. File a Claim with UPS: This is the required first step. Use the “File a Claim” button from your UPS tracking link or visit the UPS Claims Center to start the process.

    2. Notify Snogo: After you file the claim, forward the UPS claim receipt email to us at help@snogostraws.com .

    3. The Verification Process: Snogo will manage the claim from there and send UPS required documentation.

    4. New Address: Please email us at help@snogostraws.com and give an alternate shipping address where we may send your new package.

    5. Replacement: Once UPS verifies the loss and processes the claim, we will ship a new package to you or arrange a refund if you already re-ordered that shipment.

    • If your package is lost or stolen, notify us within 20 days of delivery for replacement eligibility.

  • Q: Missing Package & UPS Claims Policy A: To ensure the fastest resolution for lost packages shipped via UPS, customers must initiate a claim directly with UPS as the primary step.

    1. Customer Responsibility: File the initial claim using the “File a Claim” button from your tracking link or at the UPS Claims Center . Then forward the claim confirmation/receipt email message from UPS to help@snogostraws.com .

    2. Snogo Support: We monitor all open claims weekly and coordinate directly with UPS to provide necessary support documentation that they need to process the claims

    3. New Address: When a delivery fails to an address, our policy is to send the replacement package to a different address. If you have no other address option, we will sometimes agree (except in the case of suspected package theft) to send the package to the original address. But we will not send a 3rd package to an address that has had two failed deliveries.

    4. Resolution: Replacement orders are normally issued only after UPS concludes their investigation and confirms the package cannot be located. In the case of rush orders please contact us at help@snogostraws.com and we may be able to arrange a faster shipment or a refund on the original so you can place a new order quickly.

  • Q: What if I haven’t received my order? A: If it’s been more than 2 to 3 days since your order delivery date, i.e., your order shows it was delivered, reach out to us at help@snogostraws.com with your name and order number—we’ll help track it down.

  • Q: My order is incorrect. What should I do? A: Oh no—let’s fix that fast. If something’s missing, wrong, or off with your order, email us at help@snogostraws.com within 7 days of delivery. Include your order number and a quick note (a photo helps too), and we’ll make it right ASAP.

  • Q: Do you offer gift wrap? A: We do—and it’s next-level. Add Luxury Gift Wrapping to your order and we’ll wrap your Snogo in sleek, sophisticated style. Perfect for birthdays, holidays, or unforgettable moments that deserve a little extra.

  • Q: Do you offer gift cards? A: Yes! Grab a Snogo digital gift card for your favorite party person—instantly delivered, no shipping needed. Great for birthdays, holidays, or just because.

  • Q: I have a promo code. How do I use it? A: Nice score. Just drop your promo code on the Checkout page before you finish up. Easy. Quick. Boom—discount applied.

  • Q: What payment options are accepted? A: We offer a full lineup: AmEx, Visa, MasterCard, Discover, JCB, Diners Club—plus Apple Pay, PayPal, Venmo… you name it. Your call, your convenience.

  • Q: How do I track my order? A: As soon as your order ships, we’ll send you a tracking link via email. We use AfterShip to keep tabs, so you’ll know exactly where your Snogo is every step of the way.

Privacy & Security

  • Q: What do you mean by Safe and Secure Checkout? A: Our checkout is locked down with SSL encryption and trusted payment processors like Shopify Payments, PayPal, and more. Your info stays safe, private, and never stored without your okay. We’re intense about keeping everything safe and secure—because protecting your privacy isn’t optional, it’s the standard.

  • Q: What does it mean that you protect my privacy? A: We don’t mess around with your info. Orders are shipped discreetly, your data stays locked down, and we’ll never sell or share your details. Your business is your business.

Returns & Guarantees

  • Q: International Shipping Suspensions A: We’re always working to get our goods into the hands of daring souls across the globe. From time to time, certain countries experience temporary shipping pauses—sometimes for good reasons, sometimes for unfortunate ones. If that happens, you’ll find the current list of affected locations HERE.

  • Q: What is Snogo’s Refund Policy? A: We’ve got you—if your Snogo isn’t working out, you can request a return or refund within 30 days of delivery. To qualify:

    • Item you are returning must be unused and in original condition.

    • Custom engraved items are non-refundable.

    • We don’t refund original shipping.

    • Return shipping is on you unless it’s our mistake.

    • Hit us up through the contact page or email us at help@snogostraws.com, and we’ll walk you through the process. We’re chill—just want to make it right. Note, this does not apply to any products that marked Final Sale.

  • Q: What’s your Return Policy? A: No problem! Return or exchange unused Snogo straws (in saleable condition) within 30 days of purchase, excluding Mystery Bundles. Mystery Bundles are offered at a great discount and are intended to create an experience – Live Bold. Just include your receipt and we’ll make it right.

  • Q: What is Snogo’s Performance Warranty? A: Every Snogo is backed by our Performance Warranty:

    • Metal bumpsstraws – 2 years

    • HOLY GRAIL – 90 days

    • MARACA – 90 Days

    • GOGO straws – 30 days

    • Snogo Accessories – 90 days

    • If your product has a defect or performance issue during the warranty window, we’ll repair or replace it—no questions, no nonsense. Built to last. Guaranteed to rip.

    • Must provide Order number for us to process. Product given as gifts from Snogo are not eligible for replacement. Products marked as Final Sale/No Return are not eligible for the Performance Warranty.

  • Q: What is your Satisfaction Guarantee? A: Not feeling your Snogo? You’ve got 30 days to send it back, unused and in original condition. No hassle, no weird energy—just reach out and we’ll make it right. Your satisfaction means everything to us, and we’re here to make sure your Snogo experience hits just right. Does not apply to products marked Sales Final/No Return.

Other

  • Q: Do you have retail stores? A: Snogo does not have corporate retail stores; however, there are fantastic retail stores that carry Snogo products. These include:

    • Boga Venice, 1415 Abbot Kinney, Los Angeles, California (https://weareboga.com/)

    • Insane Vapes, 5000 W. Charleston Blvd Ste 2, Las Vegas, Nevada

    • Purple Haze, 1777 Larimer St. Unit 102 B, Denver, Colorado (https://shoppurplehaze.com/)

    • Smoke & Mart, 8929 Santa Monica Blvd, West Hollywood, California (https://vicebutler.com/)

    • For Snogo inventory at these stores, please contact the store directly.

  • Q: Is Snogo a real company? A: 100% real. Snogo launched in 2019 and has served tens of thousands of customers around the world. Verified by thousands of fans, TikTok creators, and real reviews.

  • Q: Why is Snogo called the OG? A: Because it changed the game. Snogo was the first-ever spring-loaded bumpstraw with a built-in scoop—engineered for precision, portability, and clean delivery. No mess, no guess, no compromises. Born in Boulder. Refined over years. Loved by thousands. It’s not just a straw—it’s the original, the blueprint, the OG. We earned the OG title by innovating—and we’re not stopping. From the glow-up GOGO to the dose-dialing SMG, we keep pushing the limits and redefining the ritual. Snogo isn’t just the original—it’s the origin of what’s next.